Refund policy

Order Cancellation

Each artwork is carefully handmade and created specifically for you. Since artwork creation begins shortly after your order is confirmed, cancellation eligibility depends on the stage of the creation process.

Cancellation Before Artwork Creation Begins

You may request cancellation within 24 hours of purchase, provided that artwork creation has not started.

Approved cancellations will receive a full refund.

Cancellation After Artwork Creation Begins

Once artwork creation has started, cancellation requests cannot be accepted, as your painting is a custom-made piece created exclusively for you.

For orders using the 50% Deposit option, the deposit covers the initial artwork creation process and becomes non-refundable once artwork creation has started.

30-Day Satisfaction Promise

We want you to love your artwork. If you are not completely satisfied with your purchase after delivery, you may request a return within 30 days of receiving your order.

The return shipping cost and any customs fees are the responsibility of the customer.

To qualify for a refund, the returned artwork must:

- Be requested within 30 days of delivery.
- Be returned to the original shipping address.
- Be in original condition and securely packaged.

Please note: All our artworks are original oil paintings on canvas, hand-painted by artists. Each piece is unique, and slight variations are expected. 

If you need to return or exchange your order, please contact support@laviniagallery.com

(We will reply to you within 24 hours. If you don't receive the response, please check your spam folder!)

Custom Artwork

Each artwork is handmade and created specifically for you. Slight variations in color, texture, and brushwork are natural characteristics of original artwork.

Custom requests, including personalized colors, sizes, or design modifications, cannot be returned due to personal preference once the artwork has been approved and safely delivered.

Refund Processing Time

Refunds are processed within 3 business days after we receive and inspect the returned artwork. For PayPal or Shop Pay, it may take up to 3 business days to appear. For credit card refunds, allow 3-7 business days, depending on your bank.

Damaged Artworks

If your artwork arrives damaged in transit, we sincerely apologize.

We offer free replacements for damaged items. Please send your order number and clear photos of the damage and packaging to: support@laviniagallery.com

We will handle courier claims on your behalf, and ship out the replacement in just a few days.